QUALITY INITIATIVES IN HOUSEKEEPING!

-Can be classified as:
1.PRODUCT RELATED
2.SERVICE RELATED
3.ENVIRONMENTAL RELATED

EXAMPLES OF PRODUCT RELATED:
-Use of IT extensively.eg:Fidelio package for rooms management,linen management,inventory control
-Newer and better mechanical equipment
-Use of bedside consoles for requests,temperature controls,lighting and curtain controlling.
-Pillow menus
-Imported guest expendibles eg:Molton Brown shampoos,moisturisers etc.
-Bulk dispensing systems

EXAMPLES OF SERVICE RELATED:
-Outsourcing services-Specialized skills at optimum rates
-Training-to achieve service excellence
-Hygiene,not only cleanliness
-Usage of guest history info.
-Concept of Eva Floors
-Toll free no. for product and service queries
-Hypo-allergenic concept-non smoking floors,no ammonia based products
-Fun and games for staff to motivate them
-Ensuring safety and security regulations training

EXAMPLES OF ENVIRONMENT RELATED:
-Use of Ayurvedic/herbal toiletries
-67% hoteliers surveyed said YES
-Use of energy conserving products:CFL's,ESU's
-More natural light in the hotel
-Use of PPC containing 15-20%flyash
-Recycling water(rainwater harvesting)
-Use of aerators/flow restrictors
-Cisterns and flushes
-Sewage Treatment Plants or STP’s
-Use of Ozone to disinfect drinking water
-Use of rubberwood and MDF wood
-Use of triple glazed windows